Refund policy

Exchanges
You can request an exchange within 14 days of delivery through our Exchange Portal. Items must be unworn and unused, with tags attached and in their original packaging. Items sent back without first requesting an exchange through the portal cannot be accepted. We do not offer refunds, except where set out below.

Return shipping
If you added Checkout+ at checkout, return shipping is free. If not, you pay to ship the item back to us, plus shipping on the replacement.

Sale items
Items bought at a marked-down price shown on the product page are final sale and cannot be exchanged or returned. Orders placed with a discount code are not sale items.

Gift cards
Gift cards cannot be returned or exchanged.

Damaged, faulty or wrong items
Please inspect your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us within 30 days of delivery at info@pearledivory.com with a photo, and we will replace or refund it. This applies to sale items too.

Lost or damaged in transit
Orders with Checkout+ are covered by package protection. File a claim within 30 days of delivery and, once approved, we will replace the item or issue store credit. Orders without Checkout+ are not covered for carrier loss or damage.

Customers in the UK and EU
You have the right to cancel your order and return it, including sale items, within 14 days of delivery for a full refund, including standard shipping. To do so, contact us at info@pearledivory.com.

Customers in Australia
Nothing in this policy limits your rights under the Australian Consumer Law.

Questions
Email us at info@pearledivory.com.