Refund policy

Returns at a glance
Refunds within 14 days of delivery. Exchanges and store credit (at 110% of what you paid) within 30 days of delivery. Start every return in our Returns Portal. Items sent back without a request through the portal can't be accepted.

Condition
Items must be unworn and unused, with tags attached and in their original zip-bag packaging.

Made-to-order items
Made-to-order pieces, including our leather, are made for you after you order and can't be refunded. You can exchange them or return them for store credit within 30 days of delivery. This doesn't affect damaged, faulty or wrong items, or your legal rights in the UK, EU and Australia.

Sale items
Items bought at a marked-down price shown on the product page are final sale and can't be returned or exchanged. Orders placed with a discount code are not sale items.

Return shipping
US & Canada: return shipping is free if you added Checkout+ at checkout. Without Checkout+, the return label cost is yours.
All other countries: you ship the item back yourself, at your own cost, with or without Checkout+. Checkout+ still covers loss and damage in transit.
Original shipping charges are not refunded.

Processing
We process returns within 3 business days of receiving them. Refunds go back to your original payment method. Store credit is issued to your account.

Gift cards
Gift cards can't be returned or exchanged.

Damaged, faulty or wrong items
Please inspect your order when it arrives. If an item is damaged, faulty or not what you ordered, start a return in the portal or email info@pearledivory.com within 30 days of delivery with a photo, and we will replace or refund it. This applies to sale and made-to-order items too.

Lost or damaged in transit
Orders with Checkout+ are covered by package protection. File a claim within 30 days of delivery and, once approved, we will replace the item or issue store credit. Orders without Checkout+ are not covered for carrier loss or damage.

Customers in the UK and EU
You have the right to cancel your order and return it, including sale and made-to-order items, within 14 days of delivery for a full refund, including standard outbound shipping. To do so, start a return in the portal or contact us at info@pearledivory.com.

Customers in Australia
Nothing in this policy limits your rights under the Australian Consumer Law.

Questions
Email us at info@pearledivory.com.