Refund policy
We have a 14-day exchange policy, which means you have 13 days after receiving your item to request an exchange. No Refunds.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original zip bag packaging. You’ll also need the receipt or proof of purchase.
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If your exchange is denied, due to a damaged product or missing tags, etc. The original item will be shipped back to you.
You can always contact us for any return question at info@pearledivory.com.
Start a return
You can start a return here.
Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.
Start a claim
You can start a claim here.
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
No Refunds
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. No Returns or Refunds.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your exchange is accepted, you will be responsible in shipping the item back. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any return question at info@pearledivory.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.